Cross-channel personalization for web, mobile & email

Create unified customer experiences with personalized product recommendations and real-time targeting across marketing channels.

Connected customers, connected experiences.

Visilabs offers analytics-driven cross-channel personalization solutions to help marketers connect and unify all online and offline data sources to create personalized customer experiences on all connected touchpoints.

Start cross-channel personalization immediately with our ready-to-use playbooks created by marketers for marketers.

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Meet Visilabs' data-driven cross-channel personalization tools with ready-to-use playbooks for every step of customer lifecycle

Visilabs Analytics

Get a 360 degree view of your whole business across web, mobile, offline channels in realtime.

Real time reporting
No sampling
Unlimited Custom Reporting
Attribution Modelling including affiliates
Open schema where - write your own queries
ROPO reporting
Cohort Analysis by campaign source
No data loss caused by javascript tagging, REST supported

Visilabs Segment

Segment your visitors based on demographic, geographic or behavioural data, push data to different channels including Web, SMS, Email, Mobile,Call Center to start targeted communication with your customers.

Create complex behavioural, demographic and geographic segments
Use unlimited criterias and join them using AND/OR logical operators
Download visitor list
Schedule sliding window results to be loaded to any 3rd party
Create segments on product attributes
Send scheduled and targeted SMS and Email
Load results as audience list to Facebook
Built-in ready to use segments

Visilabs Recommend

Best in class recommendation engine with collaborative and content based filtering for product recommendations on web, mobile & email or kiosk.

Supports both Collaborative and Content Based Filtering
Hybrid recommendation support
Intergrated with e-mail marketing
Ready to use email scenarios for tens of micro segments
Email subject and content personalization
Real time performance reporting
Web and mobile recommendation widgets
Manual intervention is supported

Visilabs Target

Targeting allows you to display different campaigns and content to different customer segments in real-time.

Anonymous and Authenticated Visitor Profile
Behavioural Tracking and Targeting
Segmentation
Scoring
Geofencing
Performance or Rule Based Banner Management
Product Recommendations
A/B & Multivariate Testing

One-off customer journeys for everyone, on all channels.

Creating and running personalized customer journeys can be a hassle. That's why Visilabs comes with built-in playbooks. Create and run personalized customer journeys instantly with built-in playbooks designed for all stages of customer lifecycle.

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Convert, grow, retain more customers automatically with set-and-forget Visilabs Playbooks.

Acquire more leads, convert more visitors, increase average order value for all customers and retain your lapsed customers with built-in automation programs created by marketers.

Convert One-time Visitors to Members with Intelligent Newsletter Subscription Offers

Strategy

Asking your first-time or unknown visitors for their email address upon site landing will likely be perceived as intrusive and may result in a negative user experience. A better approach would be to monitor the visitor's behaviour and request their email address once they have shown interest in your site.

Solution

A first-time visitor or unknown visitor comes to your website. Once he views 3 pages, a pop-up message appears asking him to sign-up to receive emails in exchange for a discount. Since he wants to take advantage of the discount offer, he signs up to receive your email newsletter.

Convert Visitors to Customers with Automated Browse Abandonment Emails

Strategy

Encourage visitors to come back to your site when they browse products and do not make any purchases by sending an email the following day or within a given timeframe.

Solution

Viewed products and alternative product recommendations “Viewed This, Also Viewed That” Those who view and browse products and do not purchase.

Increase Average Order Value with Personalized Shopping Cart Recommendations

Strategy

Offer Poduct Recommendations To encourage visitors to add more to their cart and increase AOV.

Solution

Display personalized product recommendations on the shopping cart page by offering products purchased together with the current products by the other customers.

Win-back Lapsed Customers With Timely Personalized Offers

Strategy

Reconnect and win back customers who haven't visited or purchased from your store within a given timeframe.

Solution

Send a discount or free shipping offer via email with personalized products from last viewed category or previous week's best sellers.

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